Service users are required to collect the pet at a time and place agreed upon with the Pet Service Provider at the time of booking. In the event the pet is not collected at the said time and place, the Pet Service Provider receives the right to send the pet to a preferred adoption center, home or shelter e.g. SPCA, and it is strictly not the responsibility of PetBacker or the Pet Service Provider on any issues arising from the pet thereafter. We however advice to hold on to the pet for at least 24 hours in case the pet owner is delayed by an emergency. You may request for additional payment from the pet owner via PetBacker should the pet owner pick up the pet unreasonably late.

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